DOTHAN, Ala. (WDNews) — Dothan Utilities is clearing up possible confusion over electricity usage estimates appearing in customer accounts following recent power outages.
According to the City of Dothan, the MyUsage customer portal automatically estimates daily electricity usage when a power outage prevents meter readings from being transmitted.
Those estimates are based on a customer’s average daily electricity use and may appear in the MyUsage system while actual readings are unavailable.
Once power is restored and the system receives the actual meter readings, the estimated usage is replaced with the correct information.
City officials emphasized that customers are not billed for estimated electricity usage shown during an outage. Bills are based only on actual electricity used.
The clarification comes as customers continue to deal with the effects of recent power outages following Hurricane Isaias.
Customers who have questions about their MyUsage account, electricity readings or utility bill can contact Dothan Utilities at 334-615-3147.
