DOTHAN, Ala. (WDNews) — Some Verizon customers across the Wiregrass reported cell service problems Wednesday as a widespread outage affected parts of the country.
Users said phones showed “SOS” mode, dropped calls, or had trouble sending texts and using mobile data. Reports spiked around midday, including complaints from customers in southeast Alabama and nearby areas.
Verizon confirmed it is aware of the outage and said engineers are working to restore full service. The company has not released a specific cause for the disruption and has not provided a firm timeline for when service will be fully restored.
National outage trackers showed a surge in reports earlier in the day, though numbers began to decline as limited service returned for some users. Verizon has said there is no indication of foul play at this time.
Local emergency officials advised residents who experience issues calling 911 to use a landline, another carrier, or seek help directly from nearby police or fire stations if needed.
Verizon says updates will be shared as repairs continue. Customers experiencing ongoing problems are encouraged to restart their devices and monitor official Verizon channels for the latest information.
