DOTHAN, Ala. (WDNews)- With colder temperatures increasing energy use, Alabama Power is partnering with community agencies to provide bill payment assistance and reminding customers of tools to help manage winter energy costs.
Extreme winter weather, such as Winter Storms Cora and Enzo, has led to higher electricity usage as customers work to heat their homes. In January, Alabama’s average low temperature was 28 degrees—8 degrees below the historical average, according to the National Weather Service. The greater the difference between outdoor temperatures and thermostat settings, the more energy heating systems require.
Alabama Power is committed to supporting customers facing temporary financial hardship by connecting them with available assistance programs. The company also works with community partners to help those in need.
Bill Assistance Programs:
- Project SHARE: Administered by The Salvation Army, this program assists low-income residents who are 60 or older or disabled. Customers can call 205-328-2420 and select prompt 2 for more information.
- Alabama Business Charitable (ABC) Trust: Established by Alabama Power more than 30 years ago, this fund provides year-round energy assistance. More details are available at PowerofGood.com/ABC-Trust.
- Special Needs Assistance Programs: Alabama Power offers alternate payment dates for customers who rely on monthly government checks, as well as Braille and large-print bills and telecommunications services for the deaf.
- Payment Arrangements: Customers needing more time to pay their bill can set up a payment arrangement online at AlabamaPower.com, in person at a business office, or by calling customer service at 1-800-245-2244 (residential) or 1-888-430-5787 (business).
Tools to Manage Energy Use and Costs:
- Home Energy Reports: This free email report provides a breakdown of monthly energy usage, highlights high-consumption areas, and offers personalized savings tips.
- My Power Usage: This tool allows customers to monitor daily energy consumption, set alerts, and track usage to stay within budget.
- Budget Billing: This program evens out monthly payments, helping customers avoid seasonal bill spikes.
- Rate Plans: Customers can review pricing options to ensure they are on the best plan for their needs.
- Alabama Power Mobile App: Available in the App Store and Google Play, the app allows customers to manage accounts, monitor energy usage, and set alerts on the go.
For more information, visit AlabamaPower.com.
