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Enterprise Water Bills May Be Delayed in Mail: Late Fees Possible Waived for some Customers

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The Enterprise Water Department in Enterprise, Alabama, has announced that due to potential postal service delays, water bills for Cycle 2 customers may have been delayed in the mail. To mitigate any inconvenience caused by this delay, the department will be waiving late fees for affected customers.

Mayor William E. Cooper, who also serves as Superintendent of the Water Board, expressed apologies for any inconvenience and assured customers that they will not be penalized for circumstances beyond their control. Over 6500 Cycle 2 water bills were printed and mailed on the 11th of the month, in accordance with standard procedures. However, some customers may not have received their bills before the due date.

It’s important to note that the waiver of late fees applies specifically to Cycle 2 bills for this month and not to all customers. Residents are encouraged to carefully review their statements and reach out to the water department if they have any questions or concerns.

The Enterprise Water Department provides options for paperless billing and electronic billing (E-billing), with bills sent via email on the same day they are generated. This can help mitigate delays associated with postal services, holidays, and weekends. Additionally, customers have the option to enroll in auto debit at no cost, which can simplify bill payments.

For more information about billing options and to request paperless billing, customers can contact the Enterprise Water Department via email at water@enterpriseal.gov, adjust their bill delivery preferences through their online profiles, visit the Water Department at Enterprise City Hall, or call (334) 347-1211.