Dothan, Ala. — The City of Dothan is alerting utility customers that a longtime payment option is no longer available.
According to a release from the city’s Community Relations Office, the drive-thru payment location at the Dothan Civic Center has permanently closed. Officials said the change is part of an effort to streamline and modernize payment options for customers.
Customers are encouraged to use several alternative methods now in place. Online and mobile account access is available through the MyDothan Utilities system, allowing users to view and pay bills, enroll in paperless billing, set up autopay, and manage payment methods.
For those who prefer in-person options, self-service kiosks are available 24/7 at multiple locations, including the Dothan Civic Center, Westgate Park, the Dothan Utilities Complex, Wiregrass Recreation Center, and Fire Station 6.
Phone payments are also available by calling 334-615-4100, and customers can continue to pay online through the city’s website.
City officials say the updated system is designed to make paying utility bills more convenient and accessible. Customers with questions can contact Dothan Utilities directly at 334-615-4100.
