Dothan, Ala. (WDNews) — Officials with the City of Dothan Government say many customers have recently reported higher-than-normal monthly power bills, largely due to colder-than-average temperatures across the region.
According to the city, the recent stretch of below-freezing weather caused heating systems to work harder to maintain indoor temperatures, leading to increased electricity usage for many households.
The city says customers who may be struggling to pay a higher bill are encouraged to contact Dothan Utilities to discuss available options. Officials say payment extensions may be available and recommend customers reach out before their bill due date to review possible arrangements.
For residents needing financial help, assistance may also be available through community resources. Officials say customers can contact Wiregrass 211 by dialing 2-1-1 or visiting their website to find agencies that may help with utility bills and other household needs.
Dothan Utilities is also encouraging customers to reduce energy usage during extreme temperatures by sealing air leaks around doors and windows, adjusting thermostat settings, maintaining HVAC filters, and using appliances efficiently.
Customers with questions about their utility bill or payment options can contact Dothan Utilities Customer Service at 334-615-4100 for assistance.
