DOTHAN, Ala. (WDNews) – The Houston County Sheriff’s Office is warning residents about a phone scam involving callers posing as representatives of ICSolutions, the inmate phone system provider for the county jail.
Deputies say the scam begins with a recorded message instructing people to add money to an inmate’s phone account using a debit or credit card. The prompts may even connect the caller to a live person, who then asks for personal or financial information.
Authorities stressed that neither the Houston County Sheriff’s Office nor ICSolutions will ever call individuals to request money or account details.
Residents are urged to follow these safety steps:
- If uncertain about a call, hang up and dial ICSolutions directly at 1-888-506-8407.
- Do not provide Social Security numbers, bank account details, or payment information to unknown callers.
- Be cautious when sharing phone numbers or personal information online.
If you believe you have been targeted by this scam, contact the Houston County Sheriff’s Office at 334-677-4808 to make a non-emergency report.
