(WDNews) – Millions of current and future Social Security recipients will experience changes in how they verify their identity and manage their accounts.
Starting April 1, all new Social Security applicants and existing beneficiaries seeking to make changes to their accounts must verify their identity either online using the “my Social Security” service or in person at a Social Security office. Previously, these changes could be handled over the phone.
The Social Security Administration (SSA) is implementing these changes as part of an effort to enhance identity protection. “Americans deserve to have their Social Security records protected with the utmost integrity and vigilance,” said Lee Dudek, Acting Commissioner of Social Security. “For far too long, the agency has used antiquated methods for proving identity. Social Security can better protect Americans while expediting service.”
In-person visits will now be required for new applications and certain account changes, including updates to direct deposit information. While these changes previously took up to 30 days to process, the SSA states they will now be completed within one day.
Applicants who are unable or unwilling to use the online “my Social Security” tool can begin their claims online but must confirm their identification in person before finalizing the process.
Currently, more than 72.5 million people, including retirees and children, receive benefits through Social Security.
