Dothan, Ala. (WDNews) — Dothan Utilities has rolled out significant updates to its Outage Viewer application, allowing users to track power outages and restorations in near real-time.
The improvements stem from an upgrade to the Outage Management Software System, ensuring better accuracy and functionality.
The enhanced system utilizes outage notifications from meters and an Interactive Voice Response (IVR) system.
These notifications generate grouped outage maps, providing a clearer view of affected areas and an estimated number of impacted customers. While offering detailed insights, the system maintains consumer privacy by excluding individual customer information.
Additionally, meter and IVR restoration updates will automatically remove resolved outages from the viewer, streamlining the process for users seeking up-to-date information.
These upgrades aim to deliver a more efficient and precise experience for monitoring outages within the Dothan Utility Electric System.
